Kulula has the worst customer service & the staff deliver the worst customer experience.

There worst customer service and customer experience ever experienced in my life. I arrived at the East London airport at 11:05AM and there was about 20 of us and we were informed that check in's have been closed and we should go and change our Tickets.

Please also bare in mind that there flight had not yet even arrived at the airport for them not to even attempt to assist us. I was again told non-understandable nonsense regarding the change of flights, penalties cost the same amount as a new flight ticket.

Long story short, I will never recommend anyone to use kulula nor even use the East London airport as their staff are inexperienced. Mixed my first child's gynae appointment, I was still going sit and wait for the flight the time I arrived at the airport.

Just a quick message for everyone, not everything cheap is good. It is so true when they say, you go for cheap things, expect to also receive a cheap service delivery. Specials are every way better.