CD
Catherine D
1 reviews | Active since Nov 2015
15 Nov 2015, 15:18
Kulula groundstaff
Big thumbs DOWN for Kulula groundstaff who refused to answer my queries about a 2 hr delay. All I got was attitude. A simple - let me find out - would have done it. Passengers are not just cattle to be moved from a to b.
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Kulula.com's replyOfficial
16 Nov 2015, 12:58Hello CatherineDenys ,
Thank you for taking the time to tell us about your recent experience with us.
All staff whom are employed by Comair, are always expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by our staff was not very professional. There is no excuse for this type of service and under no circumstances will it be tolerated.
Our airport manager at OR Tambo has been informed of the matter and the staff members will addressed accordingly. We are aware of the importance of excellent customer service and we go to great lengths to ensure that this is instilled in the staff through our intense in-house customer service training programs.
We are very grateful that you took the time to inform us of this experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
We hope you will accept our sincere apologies for the poor service you received on this occasion.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to tell us about your recent experience with us.
All staff whom are employed by Comair, are always expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by our staff was not very professional. There is no excuse for this type of service and under no circumstances will it be tolerated.
Our airport manager at OR Tambo has been informed of the matter and the staff members will addressed accordingly. We are aware of the importance of excellent customer service and we go to great lengths to ensure that this is instilled in the staff through our intense in-house customer service training programs.
We are very grateful that you took the time to inform us of this experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
We hope you will accept our sincere apologies for the poor service you received on this occasion.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply16 Nov 2015, 12:58
Official
Hello CatherineDenys ,
Thank you for taking the time to tell us about your recent experience with us.
All staff whom are employed by Comair, are always expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by our staff was not very professional. There is no excuse for this type of service and under no circumstances will it be tolerated.
Our airport manager at OR Tambo has been informed of the matter and the staff members will addressed accordingly. We are aware of the importance of excellent customer service and we go to great lengths to ensure that this is instilled in the staff through our intense in-house customer service training programs.
We are very grateful that you took the time to inform us of this experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
We hope you will accept our sincere apologies for the poor service you received on this occasion.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to tell us about your recent experience with us.
All staff whom are employed by Comair, are always expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by our staff was not very professional. There is no excuse for this type of service and under no circumstances will it be tolerated.
Our airport manager at OR Tambo has been informed of the matter and the staff members will addressed accordingly. We are aware of the importance of excellent customer service and we go to great lengths to ensure that this is instilled in the staff through our intense in-house customer service training programs.
We are very grateful that you took the time to inform us of this experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
We hope you will accept our sincere apologies for the poor service you received on this occasion.
Kind regards,
Thuli
Customer Relations
Best regards,