Kulula fury...
<p>Thanks a lot kulula for the 2.5 hour delay on sat 13th june 2016 and for making me miss my transport from the airport. The least you could have done was given the passengers a complimentary coffee or something to actually show you're sorry. Somehow I feel your words are insincere. To top it off I checked in a bag that was in 1piece. Good as new. I received it back broken in 3 places due the careless way in which it was clearly mishandled and thrown about. This i will be taking up with the airline rest assured. </p>
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately I am unsure of your flight details, as the flight details had not been provided , therefore I will not be able to expand on that .
Usually , from a scheduling perspective, aircraft's flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
With regards to the damaged bag , whilst every effort is made to overcome this type of problems, but despite the many precautions taken any system that involves both human and mechanical interaction can be prone to failure.Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We wish to thank you for bringing this matter to our attention. I will contact you offline to request more information in this regard .
We do value you as our customer and whilst we are sorry we failed to meet your expectations on this occasion, we do assure you of our continued attention and co-operation.
Yours sincerely
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately I am unsure of your flight details, as the flight details had not been provided , therefore I will not be able to expand on that .
Usually , from a scheduling perspective, aircraft's flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
With regards to the damaged bag , whilst every effort is made to overcome this type of problems, but despite the many precautions taken any system that involves both human and mechanical interaction can be prone to failure.Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We wish to thank you for bringing this matter to our attention. I will contact you offline to request more information in this regard .
We do value you as our customer and whilst we are sorry we failed to meet your expectations on this occasion, we do assure you of our continued attention and co-operation.
Yours sincerely
Fazila Khan
Customer Relations