Kulula Flights poor service delivery and with holding my credit, making it difficult to get my moneys worth. No answers to phone call or email.

I have two tickets that could not be used since the lock down (April 2020) and have credit available for these tickets.

I've been informed that i have to call in and make a booking to claim these tickes.

When I called in to make use of these tickets I get to no answer. I have tried several times make use of these thickets last year and this year, i called every day last week (3 times a day) and I hold on the line for over ten minutes every single time with no answer. I've sent an email and no answer.

This is very unprofessional, I have missed the chance to claim these tickets 6 times now due to Kulula not answering my calls. I have had to paid for tickets (that could have been bought on credit) and could not use the credit that I have due to Kulula not being available.

Can you just refund me please. these tickets are valid until November 2021 but you don't give me an opportunity to claim my credit.

I have bought tickets because the longer I wait the more expensive it becomes and I cant wait for Kulala to finally be available.

They don't answer calls or respond to emails.

Kulala please do the right thing and refund me now. I've bought enough tickets from you that you could have given me the refund on the old ticked but you are not interested in helping your customers.