Kulula Flights

I am absolutely disgusted with Kulula - Last Saturday my mom flew out to Durban, my sister booked a Kulula flight for her - the flight was booked for 1 in the afternoon - so we get to the airport (Lanseria), at the counter we hand over mom's ID book - consultant does what she needs to do then asks if mom's flight is for 3, I say no its for 1 - she then handsover mom's ID book to neighbor consultant only for him to pick up the correct flight - Mom had 2 bags with (we have travelled with Kulula before and we have taken 2 bags per a person never needing to pay for the extra luggage) - consultant takes in one bag then says that we need to go to the customer counter to pay for the extra bag - we get to that counter only to be told we need to pay R415 for the bag and that this has always been the case - this was utter *******.

So we pay the R415 as time was running out - mom goes through the boarding gate only to board a Safair flight.

We then figured out this was the reason for us paying for the bag as Safair is fond of making you pay for luggage.

Truely disappointed with Kulula.