LF
Lizanne F
1 reviews | Active since Jan 2016
07 Jan 2016, 20:07
Kulula Flight Delays Unacceptable
Kulula Airline service is unacceptable. They schedule flights and then send you messages that the flights have been delayed. While you are waiting for your dealyed flight at the airport the flight is further delayed and then they also wait for planes to land, passengers to disembark and then clean and refuel which causes an additional delay. I travelled with them on Wednesday and the flight was delayed by 2 hours initially then a further 20 minutes while you at the airport. On Thursday the flight was first delayed by 40 minutes, then by an hour, then by what seems to be a further 30-40 minutes. This is not acceptable as it causes additional travel arrangements to be made at extra costs!!!!
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
08 Jan 2016, 12:36Hello LizanneBirch,
Thank you for taking the time to contact us.
At the outset, I would like to apologise for the inconvenience experienced. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts regardless of this we are working on our disruption handling to ensure consistent customer service. Many factors aggravated the situation on the day as the delay started with a technical problem which resulted in an aircraft change .
Regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
At the outset, I would like to apologise for the inconvenience experienced. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts regardless of this we are working on our disruption handling to ensure consistent customer service. Many factors aggravated the situation on the day as the delay started with a technical problem which resulted in an aircraft change .
Regards
Fazila Khan
Customer Relations
Kulula.com's reply08 Jan 2016, 12:36
Official
Hello LizanneBirch,
Thank you for taking the time to contact us.
At the outset, I would like to apologise for the inconvenience experienced. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts regardless of this we are working on our disruption handling to ensure consistent customer service. Many factors aggravated the situation on the day as the delay started with a technical problem which resulted in an aircraft change .
Regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
At the outset, I would like to apologise for the inconvenience experienced. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts regardless of this we are working on our disruption handling to ensure consistent customer service. Many factors aggravated the situation on the day as the delay started with a technical problem which resulted in an aircraft change .
Regards
Fazila Khan
Customer Relations