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mantsenar M

1 reviews | Active since May 2016

07 Apr 2020, 16:23

Kulula doesn't care about pregnant women's health

I had flights booked through eBucks for Kulula to DBN International. I contacted them as soon as I heard the outbreak of Covid-19 in Durban and asked for my flights booked for 13 March and 15 March to at least move them to November. They said they could only move it until Sept. I told them I am pregnant and could not take a chance to travel and could not travel in Sept as my baby will still be too young for travel as it is a family holiday and they said they will not move it to Nov. I spoke to Sihle Mandukwini who said there was nothing she could do and refused to escalate. My flights were then cancelled on 9 March as it was not possible for me to travel. On 18 March communication from Kulula confirmed that they could be flexible in their flights movements for their clients. When I contacted Sihle, she said I didn't qualify because I cancelled before the announcement. I said to her that I had to as I was given no choice and I couldn't risk myself getting infected while pregnant. She refused to assist or escalate and didn't respond to my request. My Accommodation was moved to November without issues but I must lose R4k or so because of money hungry companies, who care nothing about the risk I was exposed too. I will never use Kulula again. They ****** my family off its money.

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