Kulula do not care

<p>Kulula do not care!!</p> <p>My wife and I were booked on a flight from Lanseria to Cape Town on the 27th February 2016. Our flight was scheduled for 6am. I had pre booked our seats in front which is an additional charge. We arrived at the airport at 5.20 am. The line was extremely long when we got to the checking counter the person told me the checking was closed. I told him we had already pre-booked our seat. He asked if we checked in online. I said to him I am 61 years old how does one check in online, I don’t understand how one checks in on line. He asked someone if he could check us in and she said no. He said I should go to customer service and try and book on the next flight. I went to customer service and they said they said all flights were fully booked but they could book me on a flight from OR Tambo later that day. I told her that does not suit me and is not acceptable as I was on my way to a wedding. I even spoke to the Supervisor who said they closed their check-in early because they knew they would be busy. REALLY!!!</p> <p>The supervisor said I should book a flight to Cape Town sometime in the future otherwise I would not get on my return flight back from Cape Town. They lady at the Kulula counter assisted me and I did this for September 2016.</p> <p>I got on a flight to Cape Town with Mango at R 2500.00 one way.</p> <p>In the beginning of September I decided to change my flight to Cape Town to the 27 January 2017. I had to phone customer service to change the booking. I did this and asked the lady if I still had the same seats she confirmed I had the original seats I booked which was in the front. </p> <p>On the 26th January 2017 I went to check in online I was shocked to see that my seats were unassigned. </p> <p>I phoned customer service twice to get this sorted out and they said there was nothing they could do. I would lose the extra money I paid.</p> <p>I went on to Kulula website and sent a letter to vent my disappointment at Kulula and the way they handle their customers. </p> <p>You think I would have had a reply from them. NOTHING!!! Not even a phone call or a written reply. </p> <p>Because I am with Discovery vitality I get a 25% discount on my flights, but I will no longer flight Kulula.</p> <p>I would rather pay a little extra than fly with an airline that does not care. </p> <p> </p> <p> </p>