Kulula.... Dishonest and Disrespectful

Booked and paid for flight which had to be cancelled due to a medical emergency. Called and discussed with Kulula's Lauren Tomlison who requested medical certificate and confirmed in email "upon receipt would refund the tickets accordingly". Medical certificate send on 23/08 & 20/08. Send email requesting feedback - nothing. 30/08 Lauren Tomlison rep**** "will call later today". No call received. 6/09 I emailed again requesting feedback. 11/09 Lauren Tomlison rep**** on email "will call today when I get a chance because we quite busy at moment". Several emails thereafter all ignored. Lauren said she c.c.'d her supervisor Shana Liebenberg. I called Shana on 11/09 who denied "any knowledge of my query and said she was hospitalised so only back at work, maybe Lauren discussed with someone else". On 13/09 I emailed Shana requesting feedback and once again I am being ignored. We have always prefered Kulula and been a faithful customer for some 20 years now, even when Kulula was not the cheapest seat. To be disrespected and experience such dishonesty from a once favourite top brand like kulula is sad to say the least. Kulula not only have you lost a faithful loyal customer but we will be seeking legal advice and report this unprofessional dishonest behaviour to the Consumer Council of SA. THANK YOU Kulula for losing a loyal, long standing client!