KULULA DISGUSTING SERVICE, STAY AWAY FROM THIS POOR SERVICE AIRLINE!! CHEATS SELL YOUR SEATS, OVER BOOK AND CLAIM YOU LATE WITH NO ASSISTANCE! PATHETIC MANAGEMENT ESTHER AND NUMFUNDO ****** AND ARROGANT!! STAY AWAY FROM KULULA

The most putrid service received from staff at the airport, weve had four tickets for a flight 12/08/2018 @ 17:35, we've arrived at Lanseria at 16:47 which is 2 minutes after check in closed, reason being due to unforeseen circumstances (stopped in a road block on route). the supervisor at check in NOMFUNDO HAS THE MOST DISGUSTING AND PATHETIC CUSTOMER SERVICE S****S, SHE HAD REFUSED TO ASSIST EVEN THOUGH THE PLANE DID NOT START BOARDING, ARROGANT, EVEN THE STAFF REFUSED ASSISTING AS WELL AS CALLING THE MANAGER WHO AVOIDED DEALING WITH THE SITUATION, KULULA IS THE MOST DISGUSTING AIRLINE TO USE WITH NO CUSTOMER SERVICE WHAT SO EVER, THEY ARE THE BIGGEST ******* AND ACTUALLY HAVE A WAITING LIST AND SELL YOUR FLIGHTS TO OTHER CUSTOMERS, THAT IS WHY THEY HAVE REFUSED ASSISTING, WHAT THE HELL DO THEY HAVE MANAGEMENT THERE FOR IF THEY CANNOT ASSIST IN RESOLVING ISSUES, IVE CONTACTED CUSTOMER CARE WHO TAKES THINGS LIGHTLY AND CLEARLY DOESNT UNDERSTAND MY POINT DUE TO THE FACT THEY ARE FULLY AWARE OF WHAT THEY HAVE BEEN DOING WITH OVER BOOKING! ESTHER THE SO CALLED MANAGER COULD NOT BE FOUND ?

PEOPLE PLEASE STAY AWAY FROM KULULA AND REFRAIN FROM USING THEM IN ORDER TO NOT BE PLACED IN SUCH SITUATIONS. THERE SERVICE LEVELS ARE DISGUSTING, THEY AREN'T WILLING TO HELP CUSTOMERS AND THEY ARE CHEATS WITH *********** STAFF. THE SUPERVISOR DIDNT EVEN ASSIST BUT JUST SAID NO? THE PLANE DID NOT EVEN BOARD YET ! KULULA IS DISGUSTING !!!!!!