Kulula disgrace - insulting compensation offer for items ******

<p>Very disappointed with Kulula. My bag was broken into during a flight from JHB to Cape Town in December. An Item to the value of R1,500 was ****** from my check in luggage and we reported it immediately. We followed the processes, reported the situation to the police and created a case. Once we had completed the time consuming process, we received an insulting letter from Comair regarding our compensation for this theft. When my property is assigned over to Kulula at the check in counter, then I have put my trust in this organisation to protect my belongings while I consume their service. Kulula is accountable for this theft and the compensation offer is an insult and a waste of my time. I do not agree that the terms of this settlement and I do not agree to keep this matter private as this is not beneficial to me an other consumers of your service. As promised, I will be spreading the word on public consumer forums to ensure that your current and future consumers are cautioned.</p>