MA
Mohammed A
1 reviews | Active since Oct 2011
16 Jul 2015, 08:49
Kulula Delay to Flight and No Assistance
Good Day,<br> <br> I received an email this morning informing me that my flight had been delayed with no explanation. In light of the fact that I would be missing an urgent appointment I called the call center to ask if I could be moved to an earlier flight. <br> <br> The response I received is that if I would need to be moved to an earlier flight I would incur a cost that I would need to pay in. This is unacceptable in light of the fact that my own flight had been delayed due to their own issues however no accommodation could be made to cater for my requirements due to them putting me in an inconvenience. <br> <br> Please respond as a matter of urgency.
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Kulula.com's replyOfficial
16 Jul 2015, 11:05Hello zaakir.ally,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
Unfortunately if flights are delayed for less than 2 hours, customers will be liable for any changes if wanting to travel on an earlier flight. As discussed, I have assisted you with your preferred changes as a gesture of goodwill.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
Unfortunately if flights are delayed for less than 2 hours, customers will be liable for any changes if wanting to travel on an earlier flight. As discussed, I have assisted you with your preferred changes as a gesture of goodwill.
Yours Sincerely,
Nazley - CR
Kulula.com's reply16 Jul 2015, 11:05
Official
Hello zaakir.ally,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
Unfortunately if flights are delayed for less than 2 hours, customers will be liable for any changes if wanting to travel on an earlier flight. As discussed, I have assisted you with your preferred changes as a gesture of goodwill.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
Unfortunately if flights are delayed for less than 2 hours, customers will be liable for any changes if wanting to travel on an earlier flight. As discussed, I have assisted you with your preferred changes as a gesture of goodwill.
Yours Sincerely,
Nazley - CR