TC
Thandi C

1 reviews | Active since Nov 2020

03 Feb 2021, 22:35

Kulula deducting money for the 3rd time in my account.

On the 2nd of December 2019, I booked a a flight and payed online R628.11 (transaction was successful). On the 2nd of July 2020, Kulula deducted that R628.11 from my account, I enquired about it and they sent it back saying it was a mistake.

Today, the 3rd of February 2021, kulula deducted that money again for the 3rd time. To me this is a ********** transaction. How could you deduct money from someones account for something they did not even attempt to book?

As far as I know, I don't owe kulula a cent, but they owe me for a flight that was scheduled for the 31st of March 2020 from EL TO JHB and was cancelled due to Covid. Right now I don't want anything to do with Kulula because theey do as they wish in my bank account. I want my money back to my account.

I just want to warn people to stop paying kulula with their bank cards online. Clearly seen they can't manage their system well of they can take money in other people's accounts whenever they feel like.

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