Kulula credti card

I struggle every time to get assistance on my Kulula credit card through FNB. The number you are requested to call only gets you passed from pillar to post and then told only special consultants deal with the Kulula card. You cannot go into a branch to get assistance as you are not a "fnb client". I've logged numerous complaints with their complaints department and they don't even bother to call back or try to assist. I'm fed up now as I've logged a request on the 6 October already to change my pin number on my card. I've called 3 times to get feedback and every time the consultant says they will escalate it but there is a backlog and that is why they are taking so long. Over a month just for a pin number change!!!! I'm really fed up and have had enough! I would not reccommend this product to anyone.