Kulula Continues to Disappoint

Kulula continue to disappoint. After extremely frustrating interactions with their contact centre prior to their grounding, and then the failure to provide any real solutions when grounded, I have now had to pay an additional +-R2000 to re-book my flight. You would think that, to recover customer goodwill, Kulula would not make customers impacted by their grounding (which was their fault) incur extra costs when re-booking. After all they don't credit you if you change your flight if the new flight costs less, and they charge you a fee to change the flight.