jM
john M
1 reviews | Active since Apr 2013
08 Apr 2016, 09:03
KULULA .CON - UTTERLY USELESS!!!
Kulula just changed the departure time of Flight MN503 (Friday 8 April) from 18.25 to 20.35. Apparently due to technical issues with the aircraft.<br> <br> Long standing arrangements for Friday evening now have to be cancelled which is a huge INCONVENIENCE.<br> <br> The BEST part - they still want to charge UPGRADE fees to change to the flight departing at 14h40 - THATS DISGUSTING!!!! SIS on you KULULA.CON<br> <br> TAKE NOTE you bunch of USELESS LOSERS: You just lost our business 6 to 8 flights a month - FOR EVER<br> <br> SO glad that MANGO now flies out of Lanseria. Unfortunately for us we have 3 more booked and paid flights with your USELESS AIRLINE - makes me sick to the stomach!! But after that you HISTORY.<br>
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Kulula.com's replyOfficial
08 Apr 2016, 10:31Hello johnnyearing,
Thank you for your email. I am sorry for the inconvenience caused to you and your partner whilst using our services.
As discussed, your partner's flight has been delayed due to technical reasons. When a flight is delayed for a certain time period, our Contact Centre will assist with changes on the same day provided there are seats available. The affected customer will not be charged. I will discuss this matter with the Contact Centre managers to address with the staff.
Thank you for being in touch with us.
Yours Sincerely,
Nazley -CR
Thank you for your email. I am sorry for the inconvenience caused to you and your partner whilst using our services.
As discussed, your partner's flight has been delayed due to technical reasons. When a flight is delayed for a certain time period, our Contact Centre will assist with changes on the same day provided there are seats available. The affected customer will not be charged. I will discuss this matter with the Contact Centre managers to address with the staff.
Thank you for being in touch with us.
Yours Sincerely,
Nazley -CR
Best regards,
Kulula.com's reply08 Apr 2016, 10:31
Official
Hello johnnyearing,
Thank you for your email. I am sorry for the inconvenience caused to you and your partner whilst using our services.
As discussed, your partner's flight has been delayed due to technical reasons. When a flight is delayed for a certain time period, our Contact Centre will assist with changes on the same day provided there are seats available. The affected customer will not be charged. I will discuss this matter with the Contact Centre managers to address with the staff.
Thank you for being in touch with us.
Yours Sincerely,
Nazley -CR
Thank you for your email. I am sorry for the inconvenience caused to you and your partner whilst using our services.
As discussed, your partner's flight has been delayed due to technical reasons. When a flight is delayed for a certain time period, our Contact Centre will assist with changes on the same day provided there are seats available. The affected customer will not be charged. I will discuss this matter with the Contact Centre managers to address with the staff.
Thank you for being in touch with us.
Yours Sincerely,
Nazley -CR
Best regards,