kulula.com should be delayed.com
<p>Worst experience ever on Kulula this morning. Flight 493 was grounded due to the door not being able to close, staff wait for just 5 min before take off to tell people to collect their bags. No proper infomation was given to passengers, we were sent from queue to queue, waited for an hour and then when we finally got to the counter, they rechecked us in. We missed our bookings that we made for brunch in Cape Town and lost our deposits. Never flying Kulula again, definitely the worse airline out there, better of with Mango or Flysafair. </p>
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Kulula.com's replyOfficial
27 May 2016, 08:53Dear Shavani
Thank you for your feedback. I am investigating your concerns and will revert with feedback as soon as possible.
Kind Regards,
Nazley - CR
Best regards,
Kulula.com's reply27 May 2016, 08:53
Official
Dear Shavani
Thank you for your feedback. I am investigating your concerns and will revert with feedback as soon as possible.
Kind Regards,
Nazley - CR
Best regards,
Kulula.com's replyOfficial
31 May 2016, 07:18Dear Shavani
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN457/27May’16 was delayed due technical reasons. The aircraft door seal broke. I can certainly appreciate your frustration and disappointment around the delay of your flight. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. Customers were then rebooked on the next available flight but the staff experienced system issues which caused a further delay.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you for being in touch with us.
Kind Regards,
Nazley – CR
Best regards,
Kulula.com's reply31 May 2016, 07:18
Official
Dear Shavani
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN457/27May’16 was delayed due technical reasons. The aircraft door seal broke. I can certainly appreciate your frustration and disappointment around the delay of your flight. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. Customers were then rebooked on the next available flight but the staff experienced system issues which caused a further delay.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you for being in touch with us.
Kind Regards,
Nazley – CR
Best regards,