1 reviews | Active since May 2015
Kulula.com Online Payment Error,Yet Money Debited From My Account
<p>Tonight I made a booking on kulula.com.</p> <p> </p> <p>When I entered my car details,I got an payment error message on the Kulula.com site,but there is sufficient funds in my account?</p> <p> </p> <p>To my surprise,the booking amount of R3164 was debites from my account by Kulula.com,yet no booking confirmation?</p> <p> </p> <p>What the hell is going on with Kulula and Comair?This is my 2nd complaint in the past 3,weeks!</p> <p> </p> <p>I want my money back today or my booking confirmation.</p> <p>The client cannot and will not be held responsible for Kulula.com's mistakes!</p> <p> </p> <p>I am expecting a call from you today!</p> <p> </p> <p>See attached error</p> <p>I </p> <p>I </p>
Received an call from a very professional,friendly lady from Kulula.com,Head office,named Jean van den Heuvel who kindly assisted me with the complaint and who offered to contact the Merchants.Within 5 minutes I received my flight confirmation via email.
Thank you Jean van den Heuvel for restoring my trust and loyalty in Kulula.com.
I hope Kulula Management rewards Jean van den Heuvel for her excellent gift to resolve complexed complaints and for restoring customers faith in Kulula.com.
Staff like Jean are rare these days.She is truly an angel!
Yours faithfully,
Advocate S.Mynhardt
Received an call from a very professional,friendly lady from Kulula.com,Head office,named Jean van den Heuvel who kindly assisted me with the complaint and who offered to contact the Merchants.Within 5 minutes I received my flight confirmation via email.
Thank you Jean van den Heuvel for restoring my trust and loyalty in Kulula.com.
I hope Kulula Management rewards Jean van den Heuvel for her excellent gift to resolve complexed complaints and for restoring customers faith in Kulula.com.
Staff like Jean are rare these days.She is truly an angel!
Yours faithfully,
Advocate S.Mynhardt