Kulula. Com

Hello my name is Mala sigamoney, my daughter her husband and 6 month old baby girl was visiting in durban last Thursday, this return ticket was booked 3 weeks in advance and costed us R3000, they were scheduled to leave dbn on Sunday,the ref for that is Lwkwfn, my youngest daughter was also flying up wud them, flight was for 21.50, we got to the airport at 9.00 pm, by the time we fetch our luggage and go to check in it was already 9.05,wen we got to the check in counter, The woman at the checkin counter was very unfriendly and ***********,she then asked wer we flying to, we sed jhb, she took the ID and check the reference and then said check in closed 5 minutes ago, and we need to go to the kulula help desk for further assistance, wen we got der time was already 9.15,there were 2 African people, 3 or 4 Indians, we had a black guy attending to us, we then sed to him that the lady at the check in counter sed we late for check in, and we cannot board the flight, we now have to pay a penalty fee for missing the flight, then an additional fee to get anoda flight to jhb, we explained to the guy that we did not miss the flight we were jus 5min late for check in, they need to assist, and consider the fact that I have a 6mnth old baby girl, they refused to hear me out, so I demanded to speak to someone higher than him, there was an Indian guy, his name is jamain doravaloo, who was the supervisor, he was of no help, his was very arrogant and rude, by the time we were trying to get him to let us check in, they were 4 oda family in the same situation, and the staff at that time was absolutely rude and ***********, in order for us to get onto another flight we now had to pay 458 penalty fee, per person, and another additional cost to a new ticket which is pathetic, if we the passengers are 5 min late for check in then that is what we need to pay, but if for some reason the airline was delayed, and we passengers are sitting at the airport with small babies, does that mean the airline will compensate us for this, no, so now I have lost my money to kulula airlines and they will not refund me because of they incompetence, no one cares for the passengers, This letter is being brought to express our concerns regarding kulula airlines,been one of the most popular and which is also linked with British Airways. and how they rip innocent people of their money, I will now post this letter on all social media networks and newspapers so that this can be brought to justice.

Your manipulative practices are unacceptable and we are sending this warning letter to caution the airline, that we will not allow this to continue. If you persist in engaging in this type of business practice, we will be forced to take legal action against the airline. I would like to at the same time brin it to your attention that anoda juy did an online booking at the airport and his flight was booked, his money went of his account but because he was 5 min late for check in, they refused to assist as well, and his money jus like mine was null and void, so is this how the airlines operate. I humbly as for your assistance now hellopeter in getting some justice.

Thank you Mala