Kulula check in service at Cape Town international less than inadequate.

***lula check in service at Cape Town international less than inadequate. Why have a pre online check in facility to speed up check in, when out of the 10 check in booths, 6 allocated to non online check in, 4 allocated to online check in, of which 1 was closed. As a result the queue for the pre online check in passengers, was twice as long as the non online check in and actually queued outside the designated roped area, and into the air airport corridors. With the chaos, this resulted in not being able to hear any announcements from the extremely rude ground staff as to which flights are being closed for check in or not. As a result by the time My family arrive at the check in booth, check in had already closed for our flight. To add salt into the disorganisation, upon trying to change my flight times, ***lula wished to charge me a additional R 3600 to change my booking to a later flight. Plus the total disrespect and utter rudeness of the check in staff and supervisor staff is downright despicable. I eventually booked a return flight with Safair at a price of R 3900. Kulula cheap flights is a load of BS. NEVER USING KULULA AGAIN IN MY LIFE.