1 reviews | Active since Sept 2014
Kulula check-in counter staff
On Friday 11 September 2015, the whole of kulula's check-in system at Cape Town Airport failed. This resulted in passengers cuing in abnormal long lines and getting frustrated, me being one of them. What caught my attention is how obvious it was that Kulula's ground staff reacted positively to this challenge. Their service remained effective and cool under pressure. They opened ALL of their counters and every staff member kept greeting each frustrated passenger with friendliness, doing their best to give each passenger the attention they deserve. Also, they deployed staff to attend to the cues in order to assure passengers that the plane will not leave without them.<br> <br> Well done Kulula, keep on employing the people that take ownership in your brand!<br> <br> <br>
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from our Cape Town team.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your choice of airlines.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from our Cape Town team.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your choice of airlines.
Kind regards,
Thuli
Customer Relations