Kulula chaos

I missed my flight due to a gate change on a really chaotic night at OR Tambo with confusion and queues. When I reached the front, it was the wrong gate and the original flight was closed. Staff blamed passengers claiming they walk around looking for passengers. Accepting I will need to pay a fee, Kulula's change fees are beyond ridiculous as the last minute fares are exorbitant. Its bad enough they are always delayed. Enough loyalty, time to change preferred airlines. I will try out Safair from now on.