SS
Stefan S
1 reviews | Active since Aug 2015
07 Aug 2015, 09:49
KULULA changes flight to ridiculous times!!!
I booked a flight to CT via Lanseria to depart 8pm. <br> <br> Inexplicably this was changed on the day by Kulula with no reason given to arrive in CT in the middle of the night!<br> <br> I phoned the call centre asking what is the reason for this, they could not give me a valid reason and told me they cannot accomodate me for an earlier booking. Having made arrangements to get transported in CT on arrival, the late changing of my flight to a ridiculous time-slot messes everything around! <br> <br> This is unprofessional, not customer-focused service and a complete inconvenience. Im definitely not using this airline again.
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Kulula.com's replyOfficial
07 Aug 2015, 11:23Hello Stevavo,
Thank you for your post. I am sorry for the inconvenience caused. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
I can certainly appreciate your frustration around your flight delay. This flight is delayed due to rotational reasons caused by a mandatory security check done on an earlier flight this morning. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control.
For delays under 2hours, our call centre are unable to rebook you without a change of booking fee. Please check at the airport if a flight transfer is possible.
Thank you for allowing me this opportunity to respond.
Yours Sincerely,
Nazley CR
Thank you for your post. I am sorry for the inconvenience caused. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
I can certainly appreciate your frustration around your flight delay. This flight is delayed due to rotational reasons caused by a mandatory security check done on an earlier flight this morning. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control.
For delays under 2hours, our call centre are unable to rebook you without a change of booking fee. Please check at the airport if a flight transfer is possible.
Thank you for allowing me this opportunity to respond.
Yours Sincerely,
Nazley CR
Kulula.com's reply07 Aug 2015, 11:23
Official
Hello Stevavo,
Thank you for your post. I am sorry for the inconvenience caused. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
I can certainly appreciate your frustration around your flight delay. This flight is delayed due to rotational reasons caused by a mandatory security check done on an earlier flight this morning. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control.
For delays under 2hours, our call centre are unable to rebook you without a change of booking fee. Please check at the airport if a flight transfer is possible.
Thank you for allowing me this opportunity to respond.
Yours Sincerely,
Nazley CR
Thank you for your post. I am sorry for the inconvenience caused. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
I can certainly appreciate your frustration around your flight delay. This flight is delayed due to rotational reasons caused by a mandatory security check done on an earlier flight this morning. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control.
For delays under 2hours, our call centre are unable to rebook you without a change of booking fee. Please check at the airport if a flight transfer is possible.
Thank you for allowing me this opportunity to respond.
Yours Sincerely,
Nazley CR