1 reviews | Active since Feb 2011
kulula caused delays and wasted my money
I had an interview in Gauteng on the 30/03/2015 I booked a flight with kulula for 06:00 as my interview was at 10:00 my flight left as scheduled but half way through to Gauteng the pilot said that he would be turning back to Durban, we arrived in Durban and after waiting in a long line for 30 minutes we were told to return to the aeroplane as the flight was leaving in 5 minutes the flight eventually left at 09:45 and we arrived at 10:45 and I had to drive to Sandton and I only arrived at my interview at 11:20 the interviewers were not impressed and did not give me a chance to be interviewed, kulula wasted my time as well as my money for this flight, I planned well in advance for my interview only to be let down by kulula, don't use them people they are inconsiderate and as long as they already have taken my money they were the least concerned.Hopefully the new low cost airline Skywise will have better customer service and be more considerate to their customers.
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused to you due to the delay of this flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. On the 30th of March we had several delays due to adverse weather conditions. MN618 has diverted back to Durban because it could not land due to very poor visibility brought on by the heavy fog that rolled in at OR Tambo airport. I am sure you will agree the safety of our passengers and staff will always be our main priority and thus the aircraft was delayed in Durban until this issue was resolved.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, it cannot be guaranteed due to the nature of this industry.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused to you due to the delay of this flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. On the 30th of March we had several delays due to adverse weather conditions. MN618 has diverted back to Durban because it could not land due to very poor visibility brought on by the heavy fog that rolled in at OR Tambo airport. I am sure you will agree the safety of our passengers and staff will always be our main priority and thus the aircraft was delayed in Durban until this issue was resolved.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, it cannot be guaranteed due to the nature of this industry.
Kind regards,
Thuli
Customer Relations