Kulula Card service is pathetic.

My friend has forgotten her PIN. She has contacted the call centre repeatedly to find out how to get a new PIN. They say they will log a support request and that someone will call back within 24 hours. Nothing ever happens. Their service is pathetic. The advertising of First Rand (who administer Kulula Card) proudly describes themselves as ' a bank founded by entrepreneurs'. What a joke! If anyone from Kulula Card (or First Rand) happens to read this, please would they respond. But I'm not holding my breath.