Kulula cannot be trusted and are driven by greed

Booked a return flight with Kulula in March to travel in April. Unfortunately due to COVID-19 and the global lockdown we could not travel.

I was excited to hear Kulula is taking to the skies again this December. I then called the contact centre and was advised I can change to another time. I then advised I will call back again as I still need to decide on my travels. To my surprise when I called again I was told I am only eligible to fly with them only after the 11 January. Yeah, thats right 11 January when no one needs to travel yet they are taking to the skies in December. Its obvious they need to make monies from new bookings then consider us who had to wait 8 months for this pathetic service. I then spoke to a supervisor in the contact centre and explained my ordeal and they advised they would listen to the call. She then called back insisting I was told I can only fly after 11 January when I was not advised. Basically, I was told I was lying but she would ask someone else to listen to the call. Till today two weeks later I am still awaiting the callback.

If I an existing customer with an existing return ticket am not that important to Kulula can they please refund me my money. The organisation is driven by greed and cannot be trusted.