CS
Clifford S
1 reviews | Active since May 2015
07 Feb 2016, 16:11
Kulula cancelled a fully paid for ticket
Kulula cancelled a fully paid for ticket from George to ORT leaving me stranded without my family in George. I had to re book on another airline -they have offered to refund me the cost of my cancelled ticket R800- but not the cost of the new ticket I had to buy on another airline R5800!
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Kulula.com's replyOfficial
08 Feb 2016, 10:42Hello buddy007,
Thanks for your post .
I have enquired with our refunds team and I have been advised by the agent that a refund of the unused tcket is being processed . Unfortunately a reminbur*****t of a ticket that has been flown already cannot be done .
My sincere apologies for any inconvenience caused .
Bye for now .
Fazila Khan
Customer Relations
Thanks for your post .
I have enquired with our refunds team and I have been advised by the agent that a refund of the unused tcket is being processed . Unfortunately a reminbur*****t of a ticket that has been flown already cannot be done .
My sincere apologies for any inconvenience caused .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply08 Feb 2016, 10:42
Official
Hello buddy007,
Thanks for your post .
I have enquired with our refunds team and I have been advised by the agent that a refund of the unused tcket is being processed . Unfortunately a reminbur*****t of a ticket that has been flown already cannot be done .
My sincere apologies for any inconvenience caused .
Bye for now .
Fazila Khan
Customer Relations
Thanks for your post .
I have enquired with our refunds team and I have been advised by the agent that a refund of the unused tcket is being processed . Unfortunately a reminbur*****t of a ticket that has been flown already cannot be done .
My sincere apologies for any inconvenience caused .
Bye for now .
Fazila Khan
Customer Relations