ZM
Zakhele M
1 reviews | Active since Feb 2013
24 Feb 2015, 09:16
Kulula can't or wont process my refund
A very simple process, its been 2 wks. I booked a ticket online, paid, changed the flight time online, paid when I go to the airport there was a problem with the ticket and online system, I was forced to rebook and pay again at the tickets counter. I was given an email to contact to get a refund (this in itself I have a problem with, your systems are faulty and I need to pay again) A simple Process to me, get my details, check on your systems if the payments I claim I made exist, if this is true, process the refund and apologise for making me pay twice for your systems fault. I was Assigned Natashia who in her words \ I do not work in the accounts or refunds department
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Kulula.com's replyOfficial
24 Feb 2015, 12:05Hello Zak_Myeza,
Thank you for taking the time to contact us and sharing your concerns .
I do apologise for all the hassles caused . I have checked all the correspondence between yourself and the staff member and it is apparent Natashia had done all possible to facilitate the refund process. Usually the refund process takes between 6-8 weeks for the funds to reflect into your account . That is the standard time frame advised to customers however in most cases this process does not take that long .
The reason why Natashia was assigned your case , was due to CR being the intermediary between the customer and the refunds department . She has also advised you that the refund was processed on the 19th Feb , kindly allow a few more days for the account to be credited as some banks have different time frames for files to be uploaded .
Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila
Thank you for taking the time to contact us and sharing your concerns .
I do apologise for all the hassles caused . I have checked all the correspondence between yourself and the staff member and it is apparent Natashia had done all possible to facilitate the refund process. Usually the refund process takes between 6-8 weeks for the funds to reflect into your account . That is the standard time frame advised to customers however in most cases this process does not take that long .
The reason why Natashia was assigned your case , was due to CR being the intermediary between the customer and the refunds department . She has also advised you that the refund was processed on the 19th Feb , kindly allow a few more days for the account to be credited as some banks have different time frames for files to be uploaded .
Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila
Kulula.com's reply24 Feb 2015, 12:05
Official
Hello Zak_Myeza,
Thank you for taking the time to contact us and sharing your concerns .
I do apologise for all the hassles caused . I have checked all the correspondence between yourself and the staff member and it is apparent Natashia had done all possible to facilitate the refund process. Usually the refund process takes between 6-8 weeks for the funds to reflect into your account . That is the standard time frame advised to customers however in most cases this process does not take that long .
The reason why Natashia was assigned your case , was due to CR being the intermediary between the customer and the refunds department . She has also advised you that the refund was processed on the 19th Feb , kindly allow a few more days for the account to be credited as some banks have different time frames for files to be uploaded .
Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila
Thank you for taking the time to contact us and sharing your concerns .
I do apologise for all the hassles caused . I have checked all the correspondence between yourself and the staff member and it is apparent Natashia had done all possible to facilitate the refund process. Usually the refund process takes between 6-8 weeks for the funds to reflect into your account . That is the standard time frame advised to customers however in most cases this process does not take that long .
The reason why Natashia was assigned your case , was due to CR being the intermediary between the customer and the refunds department . She has also advised you that the refund was processed on the 19th Feb , kindly allow a few more days for the account to be credited as some banks have different time frames for files to be uploaded .
Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila