Kulula Call Centre - Poor

I called the Kulula Call Centre on 24th October last year regarding a problem with a booking. I explained my query to an agent and was then put on hold. After waiting for a significant time I eventually terminated the call. The call duration (from my cell phone) was 12mins 16 secs in duration! I then logged a complaint on the "***" e-mail address. There was subsequently a trail of e-mails with 2 persons, both with comair.com e-mail addresses, namely Ntsoaki Phillips and Nazley Samuels. Despite numerous e-mails no explanation or comment regarding the 12min 16sec call has been received from either of these persons, or anybody else for that matter.