Kulula Call Centre

Good Day, I am a regular user of [URL Removed] as I stay in JHB and my parents stay in Durban and I often go visit.<br> My Dad had fallen ill and on the 11th May 2015 we were called by the hospital he was in to get to Durban as soon as possible as he was not doing well. I left work in a panic and decided to phone kulula to book the next flight out of JHB. I normally do the bookings online as it is more convenient, but in this situation I could not as I was already in a panic, and did not want to be fiddling on my phone's internet while driving, so i dont cause another incident. Upon calling into the call centre, i first get told that i cannot use my discovery discount through the call centre, and then i get told that EACH TICKET will be charged an extra fee of R100( i was booking 3 tickets).<br> So in total because i was in an emergency situation and could not book online, i had to pay an extra R400-500 on the tickets. I do not think this is fair, especially because it also took me about 30 mins in order to make the booking because your system was slow on the day. <br> <br> I would like to be contacted with regards to this complaint.