Kulula biting the hand that feeds them!!

We paid a deposit for #kululabookings for #internationaltravellers before #COVID hit us. It went into #BusinessRescue but restarted operations in 2021...was it in Sept/Oct. Several emails to know fate of our deposit, one of the consultants reverts in November 2021, advising that "particular date" was the "last day" to redeem the credit of around Rand ten thousand odd. #kulula gives us few hours to redeem the credit of over ten thousand! Again begging these are our international travelers and due #covid & no international travel, validity must be one year as per their policy...our request has got a revert but this time #kulula has been "very kind" & given validity till end February! An ailing airlines rescued out to ******* its patrons! Any suggestion how to deal with this...