Kulula billing = ******ion

Dear Kulula<br> <br> So I had booked a ticket to fly from Cape Town to Johannesburg (Lanseria). The #FeesMustFall initiative resulted in exams being delayed. I was really happy to hear that Kulula was going to waiver the administration fee for those of us students affected.<br> <br> Now I called in the call centre, sent the agent my student card, proof of registration and my flight details. I was told that I would have to pay a base fee of R638 to change the flight. How does this make sense? I thought that the costs involved in changing a flight were the admin fee difference in ticket fare. So in this instance I would have only been liable to pay the difference in ticket fare.<br> <br> Instead I am slapped with a R638 base fee. What is that? That base fee is more expensive than the cheapest ticket available this month.<br> I refuse to cancel this ticket and lose all my money, but I do not want to spend so much money just to use the ticket.<br> I doubt I will use Kulula's services again. Feeling like a complete loser. I am a student (read \broke") and now I am losing a ticket and too much money.<br> <br> Why can't I just pay the difference in the ticket fares? What is a base fee?<br> <br> Regards<br> Disgruntled customer"""