Kulula be fair and do right to loyal customers

Kulula is grounded by valid concerns of SACAA. Now we as stranded customers are forced to make other travel arrangements at our own expense and guest what kulula refuse to refund customers. This is an extraordinary problem that has arisen therefore exception should be made to accommodate customers. Kulula will ONLY offer a 6 month option to travel or forfeit and to and salt to that wound NO name changes will be allowed. Really expected more from this company. Safair offers a voucher valid for 1 year that can be used by anyone. Maybe Kulula should learn a little from their competitor and also offer some sort of workable solution. Refunds would be the best option but a voucher for use by anyone valid for 1 year also sounds better than the option passengers are faced with at the moment.