Kulula BAD Service

RE: Kulula Complaint

Good day

We booked tickets through Kulula March 2020 and then level 5 lockdown came and all travel was prohibited. My Mother have a total value of R6400 and I have a total value of R7500 booked for flights from JHB to Cape Town.

After Lockdown Level 5, Kulula was in business rescue. Kulula started flying again in November 2020. When we wanted to use the tickets in December 2020, they said we are only allowed to use the tickets from January 2021. They only accept “new” purchases. After that as you know the 3rd and 4th Covid wave came and we were unsure on when to travel. And now they only give you 2 months to use the travel bank as they call it.

Me and my mother Elize Kleynhans called Kulula on the 14th September and after I spoke to them for 50 minutes with no progress, my mother had a 2 hour and 30 minute discussion only to find out that we will have to apply for a travel bank again.

Firstly, they said they waived the cost of R800 per ticket due to Covid, but that I would have to pay extra for the flights now as they have had quite a price increase. I have to pay an additional R800 per ticket at the current prices, but referring to the ticket prices it was not that expensive. We had a look on their website and there wasn’t that much of a price increase at all. They could not give me the details regarding the prices, but just said it is more expensive now which in my opinion is NOT the case.

Covid happened, but now we have to be the ones on the losing end and Kulula is unreasonable, sly and wants more money.

They make it impossible to use the money in the travel bank. No one has that extra to pay and they will not give a refund.

I don’t think that is fair.

I had a look on Hello Peter and a lot of websites and they have exactly the same complaints as us, but yet Kulula is just sticking to their Policy.

Please investigate.