Kulula BAD BAD CUSTOMER SERVICE

Poor and no customer service and feedback from kulula wrt my complaints and requests to credit my travelbank account wrt moola I earned by using kulula credit card.This is since July up till now which is now more than r1000 which kulula did not credit towards my travelbank account.Numerous phone calls with no answer or if they answer they send you from one person to the next and then put the phone down in your ear.If you send emails they refer you to another email.The only person that looked like she is going to help with my problem was Nazly Samuel's but only to send me email she cannot help but would escalate my problem to her supervisor which is a secret because she does not want to give me his name or proof that my problem was escalated to someone else.I am fed up now and dont know what to do anymore for my problem which involve a lot of monetary loss to me to be resolved or to get the necessary attention.I wonder if other kulula credit card holders have the same problem.I would really like someone from kulula would respond to my problem otherwise there is no use for me to use the kulula credit card anymore.I am paying high monthly fees every month and earn kulula moola but it is not credited into my travelbank account