Kulula are *******

I used Kulula on the 28th of March 2021 on flight MN603 to Durban. I had a lock on my suitcase to avoid having my things ****** due to prior experiences with them. My lock was cut off, and my brand new perfume was open and ******, all the content of my makeup and toiletry bags were emptied into the suitcase. Furthermore, my suitcase was left broken with the handle no longer working. I took my bag to their baggage desk at the airport upon seeing that the lock was gone and I opened it in the presence of their employee by the name of Noma. I was told that I should go and open a case of theft with the police station and claim from my insurance. Kulula is crazy and is definitely enabling their employees because they as a company have never had to take responsibility for their employees actions.