KULULA April Fools bad service

I sat for two hours trying to make a Vitality booking on 1 April, and when I FINALLY succeeded in making the booking, I attempted to pay for it using air miles plus credit card. The payment was confirmed to my cellphone and online statements showed that both transactions did go through. However, the kulula website said payment was unsuccessful and would not issue a ticket or give a reference number. <br> I immediately phoned the call centre, but by the time someone finally answered my session had timed out. The lady who answered could see my attempted booking, but there was no ticket attached. She was also unable to issue the ticket even though payment had gone through. She also said she would request a refund but nobody contacted me in this regard. <br> I sent an email to feedbac***ulula on the same day (1 April) and received a reply on 3 April that payment would reverse automatically, but it did not. I again sent an email and was then told on 5 April to phone my bank for the authorisation number and to send my details, which I did. Today (7 April) I again got a reply asking me for the same information - in other words call centre agent Tebogiso Malope did not even bother to read my email