Kulula and their pathetic service

This morning at around 8am on the 3rd of September 2021 i made a booking for the 17th of September with Kulula, paid via sid instant eft payment and my booking was automatically rejected. The funny thing is Kulula took money out of my account but after an hour my booking was cancelled. Now i am asking Kulula to either rebook my flight or refund me they are asking me to go and ask my bank. No i wont do that, my money was taken by Kulula and I want a refund asap as i need to make a booking urgently. This kind of service is unacceptable. To kulula and their employees, i am not reversing with my bank as this is not my fault but an error that occured on your side. I need my money reversed urgently or a new booking done.