KULULA AND THE INDEFINITE DELAY 20/12/2019

As we wait to board the flight and hour later, the attendant at the boarding gate tell us this is now and indefinite delay for the mn641 from ORTIA to KSIA - Time 19.19 . Thing is we pay an arm and leg to fly. The waiting area in not air conditioned. Proper communication is lacking. We prepare to leave early to catch the flight on time , ensure loved ones on the other side pick us up. All the arrangements , dead in the water due to delays such as these. That about the passengers time ? If we are later we miss the flight but when the flight is delayed how do we get compensated. We just got told the flight is now 19h55pm. Honestly this is unacceptable. People who work actually looking forward to just go home, go on holiday. Where is the remorse? The aircon apparently is now ACSA's problem. Really in South Africa we pay good money, the least we can get is good service on the same note we dont complain about problems like these. I am using this platform to shame this airline as it has greatly failed me and my plans to be with me family.