Kulula airlines

Firstly kulula delayed my flight from 4.55pm to 5.35pm which we were already at or tambo airport already .we were at the line to check in and the staff for kulula says it already been closed and she needs to talk to her supervisor which delayed futher saying that luggage is closed which we advised the staff that we have hand luggage which we can go in with.they refused resulting me to pay a additional R2698 for my wife and I and my baby to board the next flight.when we checked in we went in even later then the first flight booked cause of delay to kulula staff were I have noticed were I left my babys pram there were passengers arriving late which had bigger bags we're allowed in to put baggage with my pram by a kulula staff,and the bags which were exactly like mine was in the hand luggage area in plane.Why was this service not offered to me has we always fly kulula and a loyal customer too.poor service bad staff attitude ,the supervisor was not helpful including the kulula check in counter staff.I hope to be contacted by kulula for why was this not resolved in a appropriate way.my contact cell ********** 225