Kulula Airline horrible customer service

Trust me when I say that I have explored all options before writing this review. My boyfriend and I had booked our tickets initially before the hard lockdown in March 2020. After the presidential address in March 2020, I had contacted Kulula and spoke to the team leader of the Cape town call centre. She had said to me that she will credit me and load the amount of our tickets onto a travel bank account. This was LAST YEAR MARCH. It was only yesterday after a YEAR AND A HALF of liaising with kululas accounts Dept, call centre (which is horrible by the way) and their Dept at the King Shaka and CPt airport that they loaded our travel bank account. Now they say to us that it expires today....excuse me??....but I haven't had access to these funds for over a year and a half and when I do ...you're going to tell me it expires the next day???????!!!!!! That is absolutely ridiculous! I am extremely frustrated, angry and I am at a point that despite the 15% discount I get with kulula ....I don't want to use your airline again and I'll advise my friends and family to not use it either. I am extremely disappointed. My boyfriend and I have been loyal to this airline....and it upsets me to my core that this is how we get treated!!!!!!!