Kulula a disappontment

The most unhelpful company I have ever dealt with. We were on the flights that were cancelled this week. They provided no alternative for us to get home (which is 1400km away). This resulted in us incurring extra cost of R7616 to get home, aswell as needing to take extra leave from work. Their solution of keeping flights open for 6 months for us, is no solution at all as we are not needing to fly anywhere and would result in extra costs in booking another return flight. I waiting 30 minutes to get a consultant who simply put the phone down in my ear when I explained that this is not a solution for us and we want our flights refunded. Since this is through no fault of our own, the least we expect is a full refund for our flights. There was little to no assistance at the airport from them, and now this pathetic offer. I will never fly with this company again and I don’t recommend it to anyone. They don’t accept responsibility and they are unhelpful