Kulula a brand that does not care for assisted passengers who cant help themselves!

<p>I assisted special assistance for my aged mother of 77 years. Got to lanseria airport and the very rude and abrupt checkin staff member indicated that there is nothing noted on my mums profile for assisted passenger. She went onto tell me that my mum should walk slowly to the plane and make as if her leg is aching when she arrives in cape town so that she can be assisted there. this is so very unprofessional. I got home before my mother could take off at lanseria so that i could see whether she could at least get some assistance off the plane in cape town. after 8 calls to kulula of which i spent 5 minutes with zola, who informed me that i need to log a call and 30 minutes with maxine who didnt understand what what I was saying. I tried to at least contact kulula before my mother landed in cape town to get herassistance when the flight lands these staff actually avoided the request and kept telling me to log a call which i know kulula will write back apologise and everything just disappears into thin air!!!</p>