Kulala sucks

I wish to complain most bitterly about your non- refundable policy regarding the above booking<br> I was booked on the above flight to Durban for my step sisters funeral on Saturday morning but during the early hours of Friday morning I was taken ill with severe food poisoning/gastro enteritis and ended up on a drip at the doctors for most of the morning . I phoned Kulula at about 7:30 on Friday morning and spoke to Louie who tried to be helpful but unfortunately I was delirious with pain and totally disoriented and to be honest I didn't even know what day it was. However this morning when I phoned to find out if I could salvage perhaps part of my ticket (due to fly home tomorrow at 15:30 MN506) I am told by Rodwell that this is not possible - even though I am giving you more than 24 hours' notice. I feel that this policy of yours is totally ridiculous and unfair to the consumer.<br> I am a loyal Kulula flyer - I only fly Kulula even though I have been let down by you guys more than once in the past with delayed flights, sitting at the airport for hours at a time BUT because I admire your spirit and for sticking it to the big guys I &amp