Khulula Refund

In December 2020, i booked tickets to Durban for 9 people. I pre-paid and booked for seats. The flight was cancelled and we were placed on a different flight but we were not given the seats i paid for. I requested a refund and was given these reference numbers:

*** To date i have not received feedback nor my refund. Beware when booking and paying for all the extras online!