KHULULA AIRWAYS ****S PASSENGERS

Flight NO. LDXXZJ<br> 2 passengers<br> <br> Tickets were purchased online with an option of EXTRA INSURANCE for flight and luggage at R30 per passenger.We had decided to take the insurance,however when we decided to cancel the tickets and stay a day longer,KHULULA had refused to refund the money and said that we should contact the insurance company .They also said that they are not FAIS accredited and that they outsource the insurance.When I contacted ACE INSURANCE next day they said that they had nothing to do with KHULULA and that they would only refund the ticket if we were terminally ill.So KHULULA collects the extra insurance money together with the ticket amount but does not know anything about it.. When you tick the box for insurance there is no terms and conditions when cancelling.Up to date there has been no refund and we had to pay extra to rebook our tickets.I will have you know that I am a premuim SAA frequent flyer (South African Airways Voyager -- ***)and I have travelled in and out SOUTH AFRICA . The service that we have experienced with KHULULA is DISGUSTING.Please KHULULA put an end to this **** ,we dont want to see you go down in FLAMES.