Kalula.com doesn't care about its customers

Kulula has a new system where you now have to pay for a bag ypu take online, as of 1st September. Being an old customer of Kulula, we go about booking a flight as per normal. No where do they indicate on their site that this new change has occurred, so thus leading to having to pay an extea R410 just to get my 8kg bag onto the flight. This is not the first issue. When initially booking my flight with return, the online site changed formats 3times and did not show my flights when paying. So both my flight to my destination amd back had both been booked on the same day... I spent 3 hours calling their helpline which no one answered and emailed them, still with no response... And then only getting my email confirmation a day later with my booking reference... Which i could only use to change my flight the next day at an additional cost of R300... Kulula is now just a money hungry airline who don't care about their customers... After complaining about the bag via email, i got a response 5 days later, stating the flights have changed since 1st September... No other sense of apology or anything to reassure that they will update their website to inform passengers of the new changes....