Kalula - Bad Services - Infant Online Changes

I booked my flight to return from PE to Johannesburg with my son (15months old) for the 25th December 2018.

I want able to manage my booking online because of my infant's booking attached to mine... I had to proceed to call the Kalula call centre and this process was not as easy and very time consuming. I ended up on the phone for 55 mins to get a new quotation, confirm the flight and then to process the payment.

The call center agent who assist me , tried to be helpful however the process had already had me fuming with frustration.

The only reason I have booked with Kalula is because of my Vitality discount, if not for my vitality I would not be giving my business to Kalula. The charge to amend my booking also cost the same price as booking a completely new booking . This is all just very ridiculous!!!

NOT A HAPPY CUSTOMER . Kalula needs to upgrade and maintain their online systems to included clients who have infants travelling with them to avoid lengthy calls on the clients expense !

So not only do I need to pay for the flight change cost, I have the additional of the admin fee of R399 and my phone bill of 55 mins!!!!!!

THIS IS UNACCEPTABLE SERVICES!!!!!!!