1 reviews | Active since Dec 2010
this week i received a SMS not a call an SMS TELLING me that my flight had been changed for my booking next week. when contacting the centre they offered no service and were not really bothered at the fact that the flight change was not discussed with me and nor was a given an option on a early flight, they just changed it and will also not give a reason for the change. this change has now effected my travelling schedule and will inevitable cost my.<br> <br> it is disgusting how when we as consumers want to change a flight we get hit with massive fee's however when Kulula needs to change a flight they just change it with no consideration to the passengers needs. no offer of a discount, refund ( as the flight is pretty useless to us now) or anything. i fly at least once a week and i will be sure not to every book with Kulula again. i am also horrified that British airways would be associated with this.
Best regards,
Best regards,
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