Is this the quality of Kulula service that we will have to accept after the Covid-19 pandemic?

I recently made a booking with the airline. After the booking, the flight departure time was delayed for 40 minutes, which means that I will miss the departure of a connecting flight. I tried lodging a query on the Kulula.com website, but the function returned an error message. In addition, the contact line pus you in a waiting line, with no response after 10 minutes.